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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information if you are in a UPS 2-Day Zone. If you are out of the zone, we will contact you with a shipping estimate. Remember these are frozen products and must be delivered in 2 days or less.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
  As these are food products we are not able to accept returns. If there is a problem with a shipment please contact us for remediation.
When will my order ship?
 
  • We generally ship Monday-Wednesday to insure your package will not be left in a warehouse over a weekend. If your order comes in after 12 pm EST it will ship the next day or shipping-window opportunity.
  • Overnight/Saturday or Fedex delivery is available by quote. Please contact Customer Service click here
  • We cannot be responsible for packages that are left unattended at your door. Please plan to get them inside and in the freezer as soon as possible after delivery.
You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.